FAQs
How do I put on my Swimmable Mermaid Tail?
- Put on your mermaid tail right at the edge of the pool as you won’t be able to walk in it.
- Place a towel under the tail when putting it on as rough pool edging could cause the mermaid tail skin to catch and tear.
- Gather the sides of the mermaid tail skin down to expose the fin.
- Slip your feet into the fin and adjust the heal strap nice and tight.
- Secure the extra strap that goes between your ankles - this velcro's onto the fin near your toes.
- Once your feet are securely in the fin, gently slide the skin up your body. Do not grab the top of the skin and just pull it up as this tends to stretch the skin out of shape or tear the seams. Start at your ankles and gently pull it up a little at a time.
- Ensure you always stick the velcro to itself when not in use or you may find it sticks to the skin and could tear a hole when you remove it.
Is it safe to swim by myself while wearing a Mermaid Tail?
No, swimming on your own while wearing the tail is not recommended. Always swim with another person for safety reasons as it can be a bit tricky getting used to your new mermaid tail.
Parents – you should always supervise children whilst wearing their mermaid tail. The tail is not a floatation or safety device.
Can I walk in my swimmable Mermaid Tail?
If you have purchased a swimmable tail do not attempt to walk in this. The tail is designed for swimming, not for walking. Please don’t try to jump, hop or walk in your mermaid tail as there is a strong likelihood of you falling and hurting yourself.
What if I tear a hole in the fabric skin?
If your mermaid tail gets damaged you may purchase a new skin at approximately half the price of a whole new tail. We can refit the fin inside to a new skin. You can find new skins here
What is a Monofin?
A monofin is like a pair of flippers but joined together into one swim fin with both feet slipping into separate footwells within the monofin. There is a strap across the heels that you can tighten or loosen for different sized feet.
What is your refund / return policy?
We want you to LOVE your new tail / clothing!
If you are not 100% happy, you can exchange for another colour or size, or receive a refund.
Items must be returned to us in perfect, unworn condition.
Return postage is at the cost of the purchaser.
Missty Mermaid Tails reserves the right to inspect all items prior to issuing a replacement or refund.